How do you define “quality?” Is it conformance to specifications, goodness, excellence, fitness for use or some other subjective term? This conundrum has challenged business leaders for decades.
As Mission Control Houston came on line in the mid 1960’s, a group of engineers adopted a vision of preventing defects before they happened, instead of inspecting for them after the fact. Tom Taormina was part of the early evolution of Quality Control Engineering at NASA. Beyond writing standards for process excellence, he also pioneered early breakthroughs in supply chain management.
He worked with The American Productivity and Quality Center in pioneering implementation of the International Quality Standard ISO 9000. He has facilitated scores of implementation of ISO 9000 and trained hundreds of internal quality auditors. He has written ten books on the beneficial use of ISO 9000 a based on his proprietary Quality as a Profit Center™.
He chaired the Quality Management Systems Committee at the American Society of Quality and published a series white papers on quality management. Today, he is teaching manufacturing companies how to eliminate defective products from reaching customers.
After amassing an incredible breadth and depth of experiences in his 50 year career, Tom Taormina’s greatest challenge now is transferring his knowledge and experiences to the next generation of business pioneers and innovators. He and his colleagues are actively working toward establishing a learning center for endowing seminal business knowledge to students from college level to seasoned executives and scientists.
Their model is called “demand-pull.” That is they continually assess the needs of businesses and then provide the exact training at the right time, with measurable results. Some of the topics of expertise available include:
- Leadership, Power and Consequences
- Creating the Inner Circle of Success
- Whole Business Thinking
- Genuine Dialogue
- Successful Supply Chain Management
- Quality as a Profit Center
- Critical Thinking
- Knowing Your Tax Risk